Northwest Pump, a 61-year old distributor of petroleum and industrial parts, is excited to announce we have gone full digital. NWP recently purchased Petrostuff, a petroleum ecommerce store that sold items such as nozzles, breakaways, swivels, pumps and more. Petrostuff has been around since 2010 and has made great strides in the ecommerce world for the petroleum industry.
Northwest Pump now has two online platforms. The first is for current, or B2B customers, allowing them to login and access the entire NWP product line up which includes thousands of items and hundreds of vendors. The second, the newly purchased platform, is for B2C customers who are looking for an easy way to buy petroleum and industrial products online without the hassle of setting up an account or being an established NWP customer.
“Our goal for having two platforms is that our current customers will get additional perks and access to our full list of products, however, we realized we are not reaching a potential target market of B2C customers that are looking for a quick online option, says Mark Mathews, NWP CEO/President.
All products on the current Petrostuff site will be staying as well as a few new Industrial items that NWP feels will add value to the product line up. NWP’s goal is to bring a digital option for customers that are on the go, as well as still provide the NWP customer focused business model where customers can reach out to the Inside Sales team with questions.
“We know the industry is busy, so we want to give consumers the opportunity to seamlessly buy products they need online with just the click of a button. We are still here for support, questions and product evaluations, but for the customers who need something quickly, we now also provide that option as well,” comments Bob Mathews, NWP Vice President.
The new petroleum ecommerce store is located on the NWP website at shop.nwpump.com. Customers can either check out as a guest or create an account so they can track all their purchases. For questions reach out to online@nwpump.com or call 877-567-3876.
Northwest Pump just launched a new online sales platform this month that now allows our petroleum parts to be sold online. Now you can purchase all your products through the sales portal instead of having to call or email a sales rep!
Features for the new online platform include:
Place equipment orders from your phone, laptop, ipad etc.
Create a shopping list for items you order all the time.
Get all your invoices digitally.
Search by part number, vendor or product category.
Track your shipments online.
All orders connect to our system and your customer account.
Reach out to our eSales team or your local sales and let us get you set up with a login today. CONTACT US
CLICK HERE to check out our eSales site so you can purchase your petroleum parts sold online today.
Many customers have inquired about the impact of the Coronavirus global health concern on our ability to deliver products and services. Northwest Pump’s priority is the health and safety of our customers, suppliers, and employees.
Northwest Pump like many of our customers is designated an “essential business” in keeping our customers business running. We take this very seriously and are taking steps internally to assure our continued availability.
We are in contact with all of our suppliers and receive operational updates constantly. To date, our suppliers report that they do not expect significant delays.
Obviously, the situation is rapidly evolving, and things can change very quickly. Should delays become inevitable in the future, we will work with our suppliers to mitigate these as much as possible.
Northwest Pump is committed to keeping our partners updated with the most accurate information possible. We would like to assure you that as of today all of our 17 locations are functioning.
As your partner, Northwest Pump is dedicated to the health and safety of all of our people and is following guidelines from local, national and global health organizations in the best efforts to protect the health of our employees and their families.
Thank you for your continued support of Northwest Pump. If you have any additional questions, please contact your local sales representative. We will provide additional updates as required over the coming weeks.
When you walk into the headquarters of Northwest Pump here in Portland, you are greeted by our receptionist who has been with the company for over 30 years now. The best part about our business is by far the people and relationships that come from them on a day-to-day basis. We have a few main goals when it comes to business, and customer service is at the top of that list. The other parts of our business include employee growth, encouragement, education and relationships. Without our employees we would not be where we are today.
As we look through the faces that have poured hours on end into this now employee-owned company, it is apparent that Northwest Pump’s people work for us as long as they do because we all share a common goal that “customer service comes first”. Although the company and it’s vision has gone through many changes in the last 60 years, that goal has still remained the same since the beginning.
We would like to thank all the people that work for us and to all our new staff for joining our family. We would also like to thank those people that have been here for 10+ years and are staples in our yearly success. We have lots to be thankful for and our employees without a doubt are at the top of our list!
Northwest Pump has a lot to be thankful for as we move into quarter 3 of our 60th year. There have been a lot of speed bumps and milestones crossed along the way, but the reason for the business getting this far has always been because of our people. Whether it’s our top-notch sales staff, our knowledgeable customer service team, or our speedy installation group, we pride ourselves in hiring team members that help us achieve our goal of putting the customer first.
When you walk into our home office in Portland, OR and turn left, you will see a list of employees who have given over 25 years of dedication to “The Pump”. Our staff are not just the people we hire to work for us, but the people who have stood by us for years and been a staple in making us the best company we can possibly be. Our staff in a few words are our family.
When reaching out to our team, know that your needs will be met and we will take care of you, the same way we take care of each other!
Employee Testimonials-
“I enjoy working for Northwest Pump because my co-workers are fantastic. People are genuinely happy to see one another each day and we work well together. Everyone works hard and it’s very much a team environment. Our CEO is a great leader and a joy to work for. ”
“Northwest Pump’s ESOP culture and team building makes them a great company to work for. Our reputation as a leader in the industry is what sets us apart from the rest.”
“Northwest Pump has created relationships with some of the most respected vendors in our industry and have built a reputation as being the best at what we do. Our customers care about having access to quality equipment with ongoing support after the sale. This makes our job as sales and service people valued and respected. This makes the job enjoyable.”
“People & culture are the reasons I love working at Northwest Pump. Our fellow co-owners take tremendous pride in their work & customer service, and knowing each one of us contribute to the overall profitability of our company. The culture is unmatched.”
Northwest Pump celebrates 60 years of business in 2019 and still holds true to the statement made back in 1959- “service is our business”. A lot has changed for NWP over the years, including the internal growth that now reaches 16 branch locations located in Oregon, Washington, California, Idaho, Hawaii, Alaska, Montana and Arizona. With over 200 employees, Northwest Pump has become an industry leader in the distribution of Petroleum & Industrial products in the West.
One of the greatest accomplishments NWP has made over the years includes becoming employee-owned in 2006, giving all employees stock in the business. “Our Management Team felt that our employees, past and present, are the people that built the company to where it is today. They are our partners in everything we strive for, so it made sense to make it official and give them actual stake in the company,” Mark Mathews, NWP President/CEO.
To celebrate the 60 year landmark, NWP is launching a new brand that highlights the employee-ownership program, and a new website that is easier to navigate and highlights why customer service has been the main focus since the beginning. NWP has over 15 employees that have been with the company for over 20 years, and are the heart of the company. Needless to say, NWP has put a lot of trust behind their employees, and holds them responsible for so many years of success.
With a new brand, and some new employees added to the roster this year, NWP is excited to move into the future with the current team, and see what the next 60 holds.
Our Business- Northwest Pump is committed to providing the highest quality products and service in all our businesses. That is why we are selective about the lines we choose to represent. To effectively manage our business, we operate in three distinct divisions: Petroleum Equipment Sales, Industrial Equipment Sales, and Installation/Service. For more details on our products, service side and history, visit nwpump.com.
